Support

Need help with the Sandook app, found something that isn’t working, or want to report a comment or a person? Write to us: we read every message and usually reply within two working days.

Contact us

Email support@sandook.ai. If it’s about the app, telling us your phone model and what you were doing helps us find the problem faster. You can also write from the app: Settings → Help and privacy → Email us.

Common questions

Signing in

Sandook signs you in with Apple or Google. Each sign-in method you link is listed in Settings → Sign-in methods. If you signed in a different way and now see a new, empty account, sign out and use the method you used before. If two accounts need merging, write to us from Settings → Sign-in methods and we’ll help.

Reporting a comment or a person

In a shared trousseau, open the menu on a comment to report it, or to report or block the person who wrote it. We review reports within 24 hours and remove content and people that break our Terms of Use. You can also email support@sandook.ai with “Report” in the subject.

Buying something you found

Sandook doesn’t sell anything itself: “Buy” opens the retailer’s or designer’s own website or app, and your order, payment, delivery and returns are with them. For a question about an order, contact that seller.

Location

The app uses your location, only if you allow it, to suggest your city and show how far stores are. To change this, open Settings → Location access in the app, or your phone’s settings.

Delete your account

In the app: Settings → Delete account. Without the app: use the account deletion form. Deletion completes within 30 days; our Privacy Policy explains what is deleted and what is kept.

Privacy and your data

To see, correct or erase your data, or to raise a grievance, see our Privacy Policy or email support@sandook.ai.